Sophia
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Recent activity by Sophia-
Why has my mail been held?
There are a number of reasons for mail being held: The most common reason is that you have received an item of mail not covered by your services. For example, if you have received an item of gener...
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Can I have a parcel sent to your office?
Yes, we will arrange for the forwarding of all mail items that weigh less than 5 kg. However, please note that we are unable to accept very large or very heavy parcels, as our service is specifical...
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Can I change my instruction from mail forwarding to scan and email?
Yes, absolutely! Please contact our Customer Service Team on 020 3908 0044, who will be more than happy to assist in getting this switched over for no extra charge.
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Can I collect mail from your office?
Unfortunately, we do not currently provide a collection service. Please accept our apologies for any inconvenience.
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I received an item of mail but I cannot find the PDF scan in my online portal, why?
If you are using our scan and email service and are unable to locate the PDF document in the 'My Mail' section of your online portal, this means that your item of mail has been posted instead. The ...
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Where do I view my mail?
To view your mail, please follow the steps below: Log in to your account using your username and password On your Customer Dashboard, select 'My Mail.' Here you will see all items of mail received...
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Is my username my email address?
Yes, in most instances your username will be the same email address that you registered with. How to log in? 1. Navigate to the Client Login page2. Type in your username (this will most likely be ...
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I am not receiving an email to reset my password
Most likely this is because your username is either a different email address, or you have changed your username to something else. To resolve this, we kindly request you to contact our Customer S...
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How do I reset my Password?
If you've forgotten or lost your password, you can reset it using these simple steps: Click the 'forgotten password' reset link on the Client Login pageEnter your email address or usernameYou will ...
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I cannot access my account
If you've forgotten or lost your password, you can reset it using these simple steps: Click the forgotten password reset link on the Client Login page Enter your email address or username You will...